Submit your claimCleveland Claims will review your claim and policy docs and explain what is and isn’t coveredYou are assigned to one of our public adjusters and have a claim consultationWe inspect, measure, and document all property damage Prepare a detailed estimate and claim report that reflects the true scope of your lossYour Cleveland Claims adjuster will communicate and negotiate directly with the insurance company on your behalf

It varies. A straightforward roof or water claim may settle in a few weeks, while large fire or commercial claims can take several months. Thorough documentation up front is the best way to avoid delays.

Yes. We can attend the carrier's inspection with you, walk the damage with their adjuster, and make sure nothing gets missed the first time.

Make temporary repairs only, such as tarping a roof, boarding a window, or drying out water, to prevent more damage, and keep every receipt. Hold off on permanent repairs until the damage has been documented and inspected.

A proof of loss is a sworn statement of what you're claiming and why. Many policies require one, often by a specific deadline. We help prepare it so the numbers match your documentation.

Many policies include an appraisal clause, where each side hires an appraiser and a neutral umpire settles the dollar amount. If the carrier is acting in bad faith, or the dispute is about coverage rather than price, it may be time to talk to an attorney. We'll tell you honestly which path makes sense.

The named insured and Cleveland Claims, and often to your mortgage company as well. Your service agreement explains exactly how our fee is paid from the settlement.

Yes, with your written authorization. You're our client, and once you authorize it, we'll share our estimate and analysis with your contractor and copy you on everything. Nothing happens behind your back.